Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return or refund.

OUR 60-DAY MONEY-BACK GUARANTEE Every Lupulina order is covered by our 60-day money-back guarantee. If you're not satisfied — for any reason — contact us at support@trylupulina.com within 60 days of delivery for a full refund. Opened, partially used, or empty bottles qualify.

To start a return or refund, contact us at support@trylupulina.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@trylupulina.com.

DAMAGES AND ISSUES Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Our 60-day money-back guarantee above also applies and is more generous.

REFUNDS We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@trylupulina.com.